Features / Local & Toll Free Phone Numbers
Whisper Messages
Optimize Calls with Pre-Answer Whisper Messages
You can improve the efficiency of inbound calls with Pre-Answer Whisper Messages. It also gives you information about the call before you even start talking.
What is a Pre-Answer Whisper Message?
A call whisper message is a special greeting that provides relevant information to the team member before they connect to the person on the call. It tells you where they are calling from and how they found your company.
Because you get information about the caller and their purpose in calling, it helps you be better prepared. You will find that it also helps convert leads more easily. You get key information that will help you talk to the person more effectively.
Advantages of Whisper Messages
- Provides context to help you be more effective in handling the call.
- Produces deeper insight into why the caller called.
- Enhances faster service and more relevant support.
- Recipient hears the message while the phone is ringing for the caller.
Messages for Your Clients
Call whisper messages can provide valuable information to sales team members to let them know which campaign instigated the call. The team member’s performance will improve when they have a heads-up about the call. They can get specific details about the caller, which will help them get better results from the call.
You don’t need to have call whispers on every call. You might designate it for a certain number, which may correspond to a specific marketing campaign. Your team can determine their approach based on the information in the call whisper, which will improve customer satisfaction and gain the results you want.
Call Whisper Messages and Call Tracking
Your callers will only hear a ringing while the call whisper is playing. Only the person who takes the call will hear the message. While call whisper doesn’t impact spam calls, it does with Call Tracker and Nomorobo.
Call Tracking allows you to see where customers are coming from and which marketing avenue drove them to make the call. It provides information, such as the time of the call, how long the call lasted, and the name of the caller. You can also get a recording of the call for playback later.
Call tracking from Tracking Calls is designed for marketing purposes. It lets you know which of your marketing campaigns are working the best. You can add a call whisper to the tracking number, which is the only way that it overlaps with call tracking in our software. It’s the next phase to improve your sales strategy based on the information you get from Call Tracker. It gives your team members important information on how to converse with the customer once they are connected. Whisper Messages can be used with standard Tracker settings or with a Call Flow.
To learn more about Call Whisper and other features with our software, contact Tracking Calls. We’ll help you improve the return on investment of your marketing campaigns while also increasing customer satisfaction with all your calls.
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