Features / Local & Toll Free Phone Numbers
Custom Call Flows
Call Flows Allows You to Build a Unique Method of Handling Incoming Calls
Call Flows is a process of setting up steps for how incoming calls are to be handled in your business. It’s unique to your needs and can be set up with various parameters.
Understanding What Call Flows Are
This process begins when a person makes the call and continues until the situation is resolved. You can control how the calls flow in your company with a call flow builder. You’ll look at the basic needs of the customer when they call as well as the more complex situations to design a call flow that enhances customer satisfaction.
Call flows improve efficiency and save time for both your team members and the caller. It gives the caller more control about who they speak to.
Advantages of Call Flows
- Create a greeting for the caller to announce important information.
- Use call forwarding to send calls to more than one recipient.
- Listen to call details and review once the call has ended.
- Set up ring timeout handling to forward the call to more than one recipient.
- Set up Whisper Messages for the recipient of the call when they answer.
- Allow callers to leave a voicemail after a missed call.
- Notifications and transcriptions of voicemail messages to share with the team.
Get Relevant Feedback
Call recording can provide you with important feedback. It can help you develop a better marketing strategy when you see what works and what doesn’t. You can listen to phone calls and look for keywords to improve marketing methods. You can find out which marketing efforts are resulting in phone calls and where your team members are performing well.
How You Benefit From a Custom Call Flow
A custom call flow can increase customer satisfaction. A call flow that has been well-developed will move the call through the steps and end up at the right person. You can use location-based routing if your team is located in various cities or states.
You can also set up your call flow by department. Customers will go to the right department for their call, which can include technical support, billing help, customer support, and more. Call flows make it easy for the caller to find the right department in the least amount of time. They can press 1 for a department, 2 for the next department, and so on. With call flows, you can avoid missed calls, track calls more easily, and improve customer satisfaction with your business.
Features of Call Flows
Our Call Flows offers many features, such as Pre-Answer Whisper Messages, which provide information about the caller to the recipient. You can also include custom greetings, which provide information to the caller. This feature allows you to forward calls and add voicemail if the person doesn’t pick up the call. Call Flows also attaches to your tracking numbers with one number to each flow or all numbers to one call flow.
Find out how Tracking Calls can help you improve customer satisfaction and ROI with Call Flows.
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